United Network Associates manages and resolves incidents as quickly and efficiently as possible. Our help desk is focused on the customer and their needs but it does not stop there. Our help desk is just a component of our fully featured service desk.
Our service desk is a single point of contact for both the end users and IT personnel at your company. While the help desk component is focused on the users, the service desk encompasses the management and improvement of your IT process; monitoring and assessing the current needs and opportunities of your company.
Incident Tracking and Reporting
Problem, Change and Release Management
Configuration Management, Monitoring and Remote Support
ITSM and ITIL Best Practices to Achieve Service Excellence
The UNA service desk plays a key role in our managed services program. A custom-made managed services program is designed to address all relevant support and business development issues. This includes proactive support, regularly scheduled maintenance and administrative support with advisory meetings with your UNA account representative.
UNA has a solution for your budget. Contact us today!