Our Services
We provide a comprehensive range of managed service agreements. Please contact us directly to discuss your specific needs and requirements.
Help Desk SupportCybersecurity ServicesNetwork ManagementNetwork MonitoringIT Managed ServicesCloud ServicesBackup & RecoveryTechnology PlanningBilling Options
Help Desk Support
Technical engineers are available to provide multilevel technical support, including network infrastructure and security expertise. Technical support services are available through telephone calls, remote desktop support, and on-site visits, depending on the nature of the incident and the user’s requirements for installing and maintaining their computer-based equipment. Experienced and friendly technicians with a deep understanding of your systems will assist you over the phone and then remotely access your computer to troubleshoot and resolve the issue. The unique advantage of UNA as your help desk partner is that if additional technology vendors are necessary to resolve a problem, UNA will act as a third-party liaison to ensure that the end users are managed in the most efficient and effective manner possible.
Cybersecurity Services
UNA offers a range of cybersecurity services tailored to safeguard organizations’ IT assets and effectively respond to emerging threats. As a Managed Security Service Provider (MSSP), UNA provides the following key services:
- 24/7 Monitoring by our Security Operations Center
- Managed Firewall and VPN Implementation
- Threat Detection and Response
- Incident Response
- Threat Hunting
- Vulnerability Management
- Security Information and Event Management (SIEM)
- Compliance Support
These services empower organizations to bolster their security posture, mitigate risks, and adhere to security standards.
Network Management
Our network management services ensure efficient and secure network operations. This includes hardware and software configurations, user accounts, and network nodes, while optimizing performance to ensure smooth data flow and minimal downtime. Proactive network monitoring is provided to promptly identify and resolve issues, and robust security measures are implemented to safeguard against potential threats such as viruses and malware. UNA also handles vulnerability management, identifying and addressing potential weaknesses in the network. Data integrity is ensured through regular backups and comprehensive disaster recovery solutions. Furthermore, we offer troubleshooting and maintenance services to swiftly resolve any arising issues, thereby minimizing disruptions and enhancing overall IT productivity.
Network Monitoring
UNA provides comprehensive network monitoring of critical IT infrastructure. We provide deep visibility into network performance, helping organizations ensure their networks are running smoothly and efficiently. Data is collected on a wide range of network devices, including routers, switches, firewalls, and load balancers to gather metrics such as bandwidth usage, latency, packet loss, and device health. Real-time alerts for anomalies or issues detected in the network are sent to our technicians so they can provide you with proactive support.
IT Managed Services
As a Managed Services Provider (MSP), UNA offers a comprehensive range of services, including:
- Network Monitoring and Management: Ensuring the network’s security, stability, and optimal performance.
- Data Backup and Recovery: Implementing robust backup strategies to safeguard data and providing comprehensive recovery solutions in the event of data loss.
- Cybersecurity: Implementing robust security measures to protect against cyber threats and ensuring compliance with industry standards.
- Help Desk Support: Providing technical assistance to employees to resolve IT-related issues.
- Software and Hardware Management: Keeping software applications up-to-date and managing the lifecycle of hardware, from procurement to disposal.
- Cloud Solutions: Managing cloud infrastructure and services, including migration, optimization, and security measures.
By utilizing UNA’s IT Managed Services, businesses can concentrate on their core operations while benefiting from expert IT support, reduced downtime, and predictable IT expenses. This approach enhances productivity, bolsters security, and ensures the seamless operation of IT systems.
Cloud Services
UNA provides a variety of cloud services to enhance business operations. For collaboration, they provide tools that enable real-time communication, file sharing, and project management, ensuring teams can work together seamlessly from any location. Email services include secure, reliable email services with features like spam filtering, encryption, and large storage capacities. For virtualization, UNA offers scalable cloud infrastructure that allows businesses to deploy and manage virtual machines, ensuring flexibility and cost-efficiency. Additionally, they provide comprehensive data storage solutions, backup and disaster recovery services, and application hosting to support various business needs.
Backup and Recovery Solutions
UNA’s backup solutions offers data protection and disaster recovery for servers, workstations, and cloud-based applications. It features incremental backups that are small and efficient, reducing the amount of data transferred and stored. It ensures data is encrypted, immutable, and isolated from the local network, enhancing security against ransomware and other threats. It provides flexible recovery options, allowing for quick restoration of data either locally or in the cloud. Additionally, it supports compliance with data sovereignty requirements by storing backups in data centers located in multiple regions worldwide.
Technology Planning
UNA can assist you with technology planning by providing strategic guidance and support to align IT infrastructure with business objectives. We begin by conducting a thorough assessment of the client’s current technology landscape, identifying strengths, weaknesses, and areas for improvement. Based on this assessment, we develop a customized technology roadmap that outlines the necessary upgrades, integrations, and innovations necessary to support the client’s objectives.
This planning includes recommendations for hardware and software investments, cloud migration strategies, cybersecurity measures, and compliance requirements. UNA also provides ongoing management and monitoring to ensure the technology plan is effectively implemented and adjusted as needed. By leveraging their expertise and resources, UNA assists clients in staying ahead of technological advancements, mitigating risks, and optimizing their IT investments for long-term success.
Billing Options
UNA offers various billing options to accommodate different client needs and preferences. One common method is Time and Materials Billing, where clients are charged based on the actual time spent on tasks, typically in 1/2 hour increments, along with the cost of any materials used. This approach is flexible and ensures clients only pay for the services they receive.
Another option is the Monthly Retainer for Tech Hours, where clients pay a fixed monthly fee for a set number of technical support hours at a discounted rate. This model provides predictable costs and ensures that clients have access to necessary support with lower hourly rates.
Lastly, UNA can offer a Monthly Contract for Services, which includes a comprehensive package of services for a fixed monthly fee. This can cover a range of IT needs such as help desk, network monitoring, security management, and regular maintenance, providing clients with a consistent and all-inclusive IT support solution.
These billing options allow UNA to cater to various business requirements, ensuring flexibility, predictability, and comprehensive support for their clients.
Proactive and Personalized
UNA prioritizes proactive and personalized IT support, ensuring that each client’s technology infrastructure aligns with their unique business goals. Building strong, trust-based relationships with clients through communication and reliable service is key to achieving success and satisfaction.
Focused and Responsive
Focusing on continuous monitoring, threat detection, and rapid response, UNA stays ahead of evolving cyber threats. Commitment to innovation and best practices in cybersecurity helps clients mitigate risks and protect their critical IT assets.
Help Desk Support
OPTIONS- On-Demand: 1⁄2 Hour Increments
- Fixed-Rate: User Count
- Time-Based Retainer: Set Number of Hours
- Project-Based: Scope Defined / Fixed Duration
- Dedicated: IT Staffing
- MDR Threat Hunting by a 24×7 SOC
- DNS Filtering
- Patch Management
IT Managed Services
INCLUDED- 24/7 Network Monitoring
- Remote Monitoring and Management (RMM)
- Proactive Response after Alert Review
- Privileged Access Management
- Managed Endpoint Detection and Response (MDR)
- MDR Threat Hunting by a 24×7 SOC
- DNS Filtering
- Patch Management
Cybersecurity Services
ADD-ONS- Backup with Recovery Testing
- Vulnerability Management
- Identity Security | Zero Trust
- Managed Identity Threat Detection and Response
- Managed SIEM by 24×7 SOC
- Security Awareness Training (SAT)
- SAT includes Simulated Phishing Campaigns
- Password Management