We offer a full complement of managed service agreements. Highlights are provided in the Options below. Please contact us directly to discuss your specific needs and requirements.
One rate per user per month
Technical engineers are available to support users 24x7 with multilevel technical support including network infrastructure and security experts. Technical Support is available for telephone calls, remote desktop support and on-site visit based on the incident and requirement to install and maintain your computer-based equipment. Friendly and experienced technical operators with understanding of your network will assist you on a call and then remotely access your computer and manage the problem. The advantage of UNA as your help desk partner is that if other technology vendors are needed to resolve a problem, UNA will contact and act as a 3rd party liaison to assure the end users are managed in the fastest and most efficient manner possible.
IT protection and security
Data Retention and backup is the most critical part of any IT infrastructure. Fact is that hardware and software experiences have some percentage of failure no matter what precautions are taken. As data grows as the lifeblood of any organization, being able to recover from failure is the most important asset any network infrastructure. In today’s cloud computing environment, off-site backup resolves a number of critical recovery problems by having the data in an off-site location that is heavily secured, have an off-line version of your data at a remote location that is off your network, as well as relieving your organizations of managing backup takes or other devices.
Help Desk Support, Advanced Support, Enterprise Support
UNA will invoice for Professional Services based on the number of hours used for planned or emergency services. Technical hours are billed in ½ hour increments. Emergency services are available within 1 hour of an incident. Remote control software allows UNA to quickly engage your desktop and servers to resolve problems. Planned technical visits will be scheduled and predetermined hours will be set prior to the visit. Changes and additions will be discussed and signed off on prior to implementation. All equipment including Hardware, software or peripherals will be billed separately.
UNA will invoice based on a pre-determined amount of hours. Hours will be deducted from the pre-purchased block of hours and replenished when completed. Technical hours are billed in ½ hour increments. Emergency services are available within 1 hour of an incident. Remote control software allows UNA to quickly engage your desktop or servers to resolve problems. Planned technical visits will be scheduled, and predetermined hours will be set prior to the visit. Changes and additions will be discussed and signed off on prior to implementation. All equipment including Hardware, software or peripherals will be billed separately.
Set Monthly bill
UNA will invoice based on an annual contract billed monthly. The management monthly fee is determined by the amount of hour the engagement requires. A Technology review and management meeting is required to estimate this contact arrangement.
An annual Information Technology management contract that is billed monthly is estimated based on the duties agreed upon. Remote control software allows UNA to quickly engage your desktop or servers to resolve problems for contract holders. Planned technical visits will be scheduled and predetermined hours will be set prior to the visit. Changes and additions will be discussed and signed off on prior to implementation.
Senior Network Engineers with multilevel technical knowledge will assess the network infrastructure and communication with Servers, users, devices and the cloud. This comprehensive technical evaluation produces a document with detailed specifications of network issues and problems along with a clear roadmap of remediation.
The assessment results are presented in an on-site meeting with key stakeholders to define and schedule appropriate reaction to any open areas. The goals of the exercises are to remove any potential pitfalls of unknowns that may cause unexpected downtime that may cripple organizations.
Data compliance laws are changing the landscape in data stewardship and cybersecurity assessments to ensure best practices are used in data handling are a primary component of any organization operating a network and managing data today.
The UNA Levels of assessment ranges from basic to deep penetration based on the compliance requirement for the assessment. The process begins with an on-site discovery session and finalizes as a detailed document and presentation to key stakeholders with the findings and recommendations that fix the problems now and consider future expansion.
Post Cyberattack, UNA specialists can remediate, recover and get your organization back to a working order. Pre-Cyberattack assessments are based on the adherence of best practices and the regulations dictated by the law. Certain security requirements are in place based on the industry your organization serves and the method of how a breach is reported.
Experienced IT Strategic planners are available to perform a deep analysis of your operation and recommend the technology that helps your organization grow, increase performance and efficiency while maintaining a high level of security. When it comes to maintaining high availability of your network, a strategic IT plan coordinated by experienced experts will provide a clear budget and time effort necessary to maintain the technology in your operation.
UNA specialists are experts in technology asset management. Managing computer hardware and equipment from purchasing to configuration and eventually to proper disposal, UNA has a complete solution for any organization. If compliances and requirements in your industry require R3 certification for data destruction, UNA has a process to manage of those assets correctly.